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Q?
How do you guarantee customer satisfaction?
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A.
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
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Q?
Why do your prices vary from other carpet cleaners?
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A.
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained All Star Cleaning employees. This is what allows us to stand behind all of our work.
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Q?
Will carpet cleaning get rid of fleas in my carpet?
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A.
We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.
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Q?
Do you guarantee removal of all spots or stains in the carpet?
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A.
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
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Q?
I have had my carpet cleaned, but the spots have reappeared. What should I do?
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A.
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact All Star Cleaning as soon as possible.
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Q?
How long will it take for my carpet to dry?
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A.
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 4- 8hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.
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Q?
Do you move furniture?
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A.
Yes. There is no charge to move furniture. We are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
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Q?
How long will it take to clean my carpets?
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A.
On average, it will take approximately 30 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
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Q?
What do you consider as an area?
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A.
Typically, an area is a room that is up to 200 square feet. Living room/dining room combos are considered two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.
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Q?
Do I need to vacuum before the crew arrives?
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A.
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
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Q?
What method do you use for cleaning?
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A.
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. All Star Cleaning’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.